Refund Policy
Last updated: 5/6/2025
1. Overview
At Interfirst Travels Agency LLC, we strive to provide our customers with a seamless booking experience. If you are not satisfied with our services or need to request a refund, we have outlined our Refund Policy below to guide you through the process.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Cancellation of a booking within the allowed time frame
- Service issues, such as non-provision of services as per the contract
- Non-availability of services due to circumstances beyond our control (e.g., natural disasters, technical failures)
- Booking errors made by our team or platform, causing incorrect or failed reservations
- Non-compliance with service standards or issues with the accommodations or flights arranged
3. Refund Process
To request a refund, you must contact our customer service team within 7 days of your booking or after the issue arises. You can initiate a refund request by emailing us at info@interfirstgroup.com. We will review your case and process your refund if it meets the criteria outlined above.
4. Non-Refundable Services
Certain services are non-refundable, including:
- Special promotions or discounted services
- Non-refundable flight tickets and hotel bookings that are explicitly marked as such during the booking process
- Third-party services such as tours, activities, or event tickets, unless specified otherwise by the provider
- Once services have been fully rendered (e.g., completed visa applications, executed bookings), they become non-refundable.
5. Refund Processing Time
Refunds are typically processed within 10-14 business days, depending on your payment method and financial institution. Please note that it may take longer depending on the complexity of the case or payment processing delays. Refunds will be issued to the original payment method used for the transaction. If the payment method is no longer valid, an alternative refund method will be discussed with you.
6. Changes and Cancellations
We understand that plans may change. Please refer to our specific booking terms for cancellation and modification policies. For most services, cancellations and modifications can be made up to 48 hours before the service date. After that, full or partial refunds may not be available. Cancellations made outside of the allowed period will be subject to a cancellation fee or forfeiture of the entire payment, depending on the service's terms.
7. Refunds Due to Service Failure
In the event that we fail to deliver the booked service as promised (e.g., if a flight or hotel is unavailable, or the service is significantly altered), you may be eligible for a full or partial refund. We will investigate the issue and determine whether a refund or an alternative service is appropriate.
8. How Refunds Will Be Issued
Refunds will generally be issued to the same payment method that was used to make the original booking. If the payment method is no longer valid or available, we will work with you to issue the refund via an alternative method, such as bank transfer or credit to your account.
9. Special Refunds for Third-Party Services
In cases where services are provided by third-party vendors (such as hotels, airlines, or activity providers), the refund will be subject to the terms and conditions of the third-party provider. We will do our best to assist you with any third-party refund requests, but we cannot guarantee that a refund will be issued by the provider. Please ensure you understand the terms of the third-party service before making a booking.
10. Customer Satisfaction and Complaints
We are committed to ensuring customer satisfaction. If you experience any issues or are dissatisfied with the services you received, please contact us immediately at info@interfirstgroup.com. We will make every effort to resolve your complaint and, where applicable, process any necessary refunds.
11. Contact Us
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact us at info@interfirstgroup.com. We are available to help and aim to respond to all queries as quickly as possible.